Welcome to the BunnyChurros website ("this website"). By accessing or using this website and our services ("Services"), you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using this website. 1. Acceptance of Terms By using this website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please stop using this website immediately. 2. Eligibility You must be at least 18 years old or of legal age in your jurisdiction to use this website and Services. By accessing and using this website, you represent and warrant that you meet these eligibility requirements. 3. Account Registration To access certain features of this website, you may be required to register an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 4. Orders and Payment a. Order Submission: All orders submitted on this website are subject to confirmation and acceptance by BunnyChurros. Product prices and availability may change without notice. b. Payment: Payment for orders must be completed upon submission. We accept various payment methods specified on the website. c. Order Confirmation: After submitting an order, you will receive a confirmation email, which acknowledges receipt of your order but does not constitute acceptance. We reserve the right to cancel or reject any order at our discretion. d. Cancellations and Modifications: Orders can be canceled or modified within the time frame specified on the website. For changes, please contact us promptly. 5. Shipping and Delivery a. Shipping: We offer delivery services in Hong Kong and other regions specified on the website. Shipping fees and delivery times vary based on destination and are calculated at checkout. b. Delivery: We strive to deliver your order within the estimated delivery time provided at checkout. However, delivery times are estimates and may be delayed due to unforeseen circumstances. 6.Returns and Refunds a. No Refunds or Exchanges: All gelato sales, including pre-packaged cups and boxes, are final. Once an order has left our premises or been delivered, we cannot offer refunds or exchanges. b. Quality Guarantee: We commit to delivering products in optimal condition. If your order arrives damaged or has quality issues, please contact us within 24 hours of receiving the order. We will review the situation and may provide a replacement or store credit at our discretion. c. Delivery Issues: If you receive an incorrect order, please contact us within 24 hours. We may arrange a replacement or issue store credit based on the circumstances. Please note that we are not responsible for orders delivered to incorrect addresses provided by the customer. d. Storage and Handling: We ensure all gelato is in prime condition when it leaves our premises. Customers are responsible for proper storage and handling after delivery. Issues arising from improper storage, such as melting or refreezing, do not qualify for refunds or replacements. e. Special Circumstances: Refunds may be granted in exceptional cases at BunnyChurros’ sole discretion. Approved refunds will be processed as store credit for future purchases. 7. Intellectual Property All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of BunnyChurros or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content on this website is prohibited. 8. User Conduct You agree to use this website only for lawful purposes and not in any way that infringes on the rights of others or restricts their use of the website. Prohibited conduct includes but is not limited to: a. Transmitting any illegal, harmful, or offensive content. b. Interfering with the operation of this website or attempting to access any part of it without authorization. c. Using automated systems or software to extract data from this website without our explicit consent. 9. Limitation of Liability To the fullest extent permitted by law, BunnyChurros shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of this website or Services, including but not limited to damages for lost profits, data, or other intangible losses. 10. Indemnification You agree to indemnify and hold BunnyChurros and its affiliates, officers, employees, and agents harmless from any claims, liabilities, damages, losses, or expenses arising from your use of this website or your violation of these Terms. 11. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on this website. Your continued use of this website signifies your acceptance of these changes. 12. Governing Law These Terms and your use of this website shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the Hong Kong courts. 13. Contact Us If you have any questions or concerns about these Terms, please contact us. If you encounter any issues with your order, please email us at hello@bunnychurros.com within 24 hours of delivery. We will do our best to resolve your concerns promptly. By placing an order with BunnyChurros, you agree to these Terms. Thank you for your understanding and for helping us maintain the quality of our gelato products. Last Updated: 2024